Methodology
The infinite Evasight cycle.
Our promise to be the most effective review platform, is backed by the innovation and automation within our entire review process. From deep personalization driving rich insights, to the reminders, roadmap and automatic rescheduling of the next review, the Infinite Evasight Cycle takes powerful simplicity to new levels.
Rank
From a set of 5 key values, specific to the client service industry, each respondent (including clients, partners and even the business itself) ranks them in order of importance to them.
Rate
Real people don't speak on a 1-10 rating scale, so each respondent rates the performance of each key value using words on a sliding scale of Bad-Great.
Respond
Additional feedback helps the conversation, so you then add to-the-point feedback using the STOP, START and CONTINUE framework.
Review
Once completed, all results are combined to create an overall health score and detailed report the business then presents to the client, showing all trends and areas for improvement.
Roadmap
The business sets a roadmap for the next period with areas to focus on, grow and improve. Set proactive and reactive actions with clear goals to achieve.
Remind
Halfway through the period, a reminder is sent with the roadmap goals to ensure this remains top of mind and actionable before the next Evasight.
Revise
The business admin will be sent an automated notification to update and prepare the new Evasight with any changes in details and new KPIs.
Repeat
The next round goes out and the process starts again!
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